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COVID-19 update for SJG Accord families for stage four restrictions


Dear Clients and Families,

I want to communicate how the latest restrictions announced by the Victorian Government impacts your family member’s access to services and supports.

As of the August, 2nd we along with the rest of the Melbourne Metropolitan Region moved into Stage 4 restrictions with Premier Daniel Andrews declaring a ‘State of Disaster’.

What this means for our services:

Accommodation:

A separate communication will come to you if your family member receives accommodation support from SJG Accord.

Support Coordination:

  • Support will continue, but will be over the phone or telehealth unless ‘critical’
    • ‘Critical’ support is deemed to be necessary where the support cannot be provided remotely, and there is foreseeable risk of harm to the client by not providing support face to face

Allied Health Services:

  • Support will continue but will be over the phone or telehealth unless ‘critical’
    • ‘Critical’ support is deemed to be necessary where the support cannot be provided remotely, and there is foreseeable risk of harm to the client by not providing support face to face

 Moreland, Greensborough and Sydenham Community Campus:

 The campuses will continue to be used to support vulnerable clients on a 1:1 support model. Our group programs remain closed at this point.

  • Priority of support will be given to clients living at home with families where the support is deemed critical
  • An offer of 1:1 support in the family home is on offer to clients living at home with families
  • Any requests for support outside of these descriptions should be discussed with the leadership team from your community campus

Individualised Services – all regions:

 Individualised Services will continue

  • Supports need to be in line with the Government restrictions
  • Where supports need to be modified, this will be discussed with you prior to any changes occurring
  • Please call us if you have any questions at all

What we need from you:

 If your family member is travelling to our service by taxi or other transportation we ask you consider the following questions before they leave home.

 If our caregivers pick up our clients, we will ask the questions prior to commencing support.

This screening is in line Government directions and designed to protect all of us.

Screening Questions:

  • Has your family member or anyone they live with, currently have any influenza like symptoms or illness including fever with a temperature of >37.5 or acute respiratory illness, sore throat, headaches or pains?
  • Has the client or anyone they live with returned from overseas travel in the past 14 days?
  • Has the client had CLOSE contact with a confirmed case of COVID-19 in the last 14 days? Defined as: Spending more than 15 minutes face-to-face OR sharing a closed space for two hours or more with a person who is a confirmed case 48 hours before they showed symptoms or once they showed symptoms
  • Has the client had CASUAL contact with a confirmed case of COVID-19 in the last 14 days? Defined as: Spending less than 15 minutes face-to-face OR sharing a closed space in any setting with a person who is a confirmed case AND they had symptoms at the time.
  • Has the client or anyone they live with - Resided in, worked in or visited another organisation that has a known outbreak in the last 14 days
  • Has the client recently been tested for COVID-19 ?

If you answer yes to any of these questions we will need to cease supports until you are better and seek medical advice.

What are we doing to protect our clients and caregivers?

Since the outbreak of COVID- 19, we have worked rigorously to implement strict procedures and hygiene practices, which includes:

  • Wearing of facemasks for caregivers and we are encouraging your family members to do so were they can tolerate them.
  • Strict hand hygiene practices.
  • Regular cleaning of frequently touched surfaces.
    • Access to PPE (Personal Protective Equipment) including facemasks and hand sanitiser.
    • Mandatory temperature checks on arrival for everyone.
    • Adhering to social distancing requirements

Our community campus program rooms and vehicles are well equipped with cleaning products including hand sanitiser, disinfectant wipes and disinfectant spray. Each program room and vehicle will be cleaned at the end of the day or during the day if required.

All caregivers will follow the same hand sanitising and cleaning protocols as described above.

You can get further up-to-date information about the Coronavirus from:

The Australian Government Department of Health has helpful advice on its website too.

Please note these updates are also available on our internet page: http://accorddisability.org.au

If you require any further assistance please don’t hesitate to contact us on:

1300 002 226 or contact the area Manager for your support directly on the usual number you use.

Yours Sincerely,

Silvana Gugliandolo

Director Individualised and Specialist Services